Anxun strictly carries out production according to the technical requirements and quality standards of national standards or enterprise product standards. The products provided are guaranteed to be qualified products and provide a certificate of conformity. If there is a quality problem, the company is responsible for the return of the package.
Provide follow-up training to customers based on customer needs.
Regularly return visits to customers in a variety of ways, collect customer suggestions and opinions, understand customer needs, identify potential problems and resolve them in a timely manner to prevent problems before they occur. In order to ensure that customers can get the best service every time, Anxun Industry tracks the results of each customer complaint, monitors the after-sales service personnel to solve the problem timeliness and effectiveness, and investigates customer satisfaction.
The customer service center receives the customer's complaint, and after the judgment of the type of the complaint, the problem is forwarded to the relevant department for resolution. The Customer Service Center follows up the results of the complaints and reports the results to the customer until the customer is satisfied.
At the end of each month, the Customer Service Center will summarize and classify customer complaints this month and provide feedback to relevant departments for improvement. According to the type of complaint problem, the customer service staff will process the result to the customer within one working day.